Terms & Conditions

ORDERING:

Once you have created a new account and it has been approved for trade, you will be issued with a password. You will then be able to login and view prices, browse the site and add items you wish to buy to your basket. If you are an existing customer you will just be required to login with your previously issued password.

MINIMUM ORDER

Minimum order is £75 plus VAT and carriage. Occasionally we may have a minimum quantity order requirement for a particular product. We reserve the right to amend the minimum order size from time to time at our discretion.

PRICING

The price of each item listed on the website is exclusive of VAT and carriage The total price (including VAT and carriage ) will be displayed on the checkout page. There is a 5% discount on orders over £500. And 10% discount on orders over £1000 If any items you have ordered are no longer in stock we will contact you to let you know and refund the amount back on the card account used to place the order.

HOW TO PAY

You will receive a confirmation e-mail from us after you have placed your order. This email is to acknowledge we have received your order and does not indicate that a contract exists between us. All orders are subject to our acceptance. The contact between us will exist when we indicate acceptance of your order and deliver the goods. The contract will only relate to goods dispatched and confirmed in our delivery note. We will not be obliged to supply any other goods which may have been part of your order. We reserve the right to adjust the price and specification of any item on the website at our discretion. We reserve the right to withdraw any goods from the website at our discretion. We are not liable to anyone for withdrawing goods from the website or for refusing to process an order. We have included these terms to protect us in case a mistake has been made in the pricing or we are no longer able to supply a particular product.

Payment of goods must be received before despatch. We accept payments for orders by credit/debit cards and PayPal. For other payment methods please telephone us during working hours to request other payment methods.

DESCRIPTIONS AND TERMINOLOGY

All goods shown on our website are imitation jewellery unless otherwise stated. Terms such as 'silver', 'gold', 'pearl' or 'crystal' are for description of colour only and do not refer to the material unless otherwise stated. Description of goods on the website are intended to give an accurate picture but we cannot always guarantee total accuracy.

SHIPPING AND HANDLING

We will endeavour to dispatch all orders on the same day or by the next working day. You will be notified of any out of stock items. We shall not be liable for any non-delivery of goods unless you inform us within 48 hours of receipt of delivery.

Orders over £200 excl VAT will be delivered free of charge in the UK Mainland. Orders under £200 will incur a £7 delivery fee in the UK Mainland. Delivery charges for overseas orders vary. If you order goods from our website for delivery outside the UK, they may be subject to import duties and taxes. We have no control over these charges and you will be responsible for payment of any such import duties and taxes. If you order goods from our website for delivery outside the UK but within the European Union we will require your VAT number, your address and registered company name, otherwise VAT will be charged at the current UK rate. VAT will not be charged on sales to countries outside the EU.

RETURNS

Upon receipt of your order we recommend you check your items immediately and inform us within 48 hours of any damaged items or incorrect quantities.

Any goods you believe are defective must be returned to us with 14 days of purchase in its original card and packaging. For hygiene reason we do not accept returns on any worn items. We do not send out replacements. If we agree the goods are defective due to faulty workmanship we will either credit your account within two weeks or hold a credit against your next order on receipt of your goods. We recommend you use a recorded delivery service. Returns are sent at your own expense. Please note, discolouration in costume jewellery will occur in time depending on use and environment in which they are worn or kept. We are unable to accept any goods which have been worn or discoloured.

CANCELLATION

If we have received notification of your cancellation before your goods have been dispatched your order can be cancelled without any charge. You may also request that your order is amended, such as removing items, adding items or increasing quantities of items.

If we receive notification of your cancellation once your order has been shipped, we reserve the right to charge you a 10% restocking fee. Orders cannot be cancelled once they have been dispatched. No refund for postage can be provided once the order has been dispatched, the cost of postage merely covers the cost of sending the goods to you, and a service cannot be credited once begun. This is unless London Rock agrees that the goods are damaged. London Rock is not obliged to credit any local taxes, import duties or custom charges paid.

PRIVACY POLICY

London Rock does not disclose buyers' data to third parties. Cookies are used on this site to keep track of your purchases while you shop and to store addresses and account details if you choose the 'Remember Me' option. This saves you re-entering your details each time you use the site. Data collected by this site is used to:Take and fulfil customer orders. Administer and enhance the site and service issue a unique identifier (e.g. customer login). Monitor customer account status beyond that required for individual purchases. Only disclose information to third-parties for goods delivery purposes.

LIABILITY

London Rock cannot be held responsible for any error or omissions contained within the website. We will not be liable or responsible for any failure to perform, or delay in performance of, any obligations under a Contract that is caused by events outside our reasonable control.

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time you order goods from us.